3. In-Store Pickup 

In-store pick-up is available during all business hours. You will be contacted via email or phone once your order is ready. ID is required for all pick-ups. Please notify us if someone else will be picking up your order on your behalf. Orders not picked up within 30 days will be automatically refunded, minus a 10% processing fee. 

For any questions or special shipping requests, please reach out to our support team. We are happy to assist in finding the most suitable shipping option for your needs. 

4. Delivery Fees for orders NOT Eligible for Delivery Free

Extended-Range Surcharge
For addresses located beyond 120 km but still within our service radius, a flat $100 CAD surcharge applies.

4.1 How we measure distance

• Distances are calculated using the fastest drivable route on Google Maps from our warehouse (postal code L9H 5V5) to the delivery address.
• If the route crosses multiple zones, the fee for the farthest applicable zone (plus any extended-range surcharge) will be charged.

4.2 Other important details

• All fees are per delivery, exclusive of taxes.
• Free-shipping thresholds and eligibility criteria are defined in the “Free Shipping” section of this policy.
• We reserve the right to adjust fees if road closures, detours, or extraordinary circumstances significantly alter the drivable distance.
• Customers will be notified of the final delivery fee during order confirmation.

5. Alternative Shipping Options 

• If an order does not qualify for free shipping or expedited delivery is required, we offer competitive real-time shipping rates. 
• Customers can contact us to explore the best possible shipping solutions. 

Processing Time 

We aim to process orders within 48 hours, Monday through Friday. 

Delivery Address Accuracy 

While we make every effort to ensure accurate and timely delivery, we are not responsible for delays or misdirected shipments caused by inaccurate or incomplete address information. If there is an issue with your address, we will attempt to contact you, but it is your responsibility to provide correct details. Any additional charges resulting from incorrect address information will be the customer’s responsibility. 

Shark Fasteners is not liable for delivery errors due to incorrect shipping details, including but not limited to typos or mistakes in the shipping address, postal code, city, or province. If incorrect information is provided, we will assist in locating the lost shipment. 

Damages 

If your shipment is damaged, lost, or incomplete, please contact us immediately so we can file the proper claim with the appropriate carrier. Do not accept packages that appear to have been opened or damaged. Keep damaged goods and packaging exactly as they were delivered until further instructions are provided. 

Inspect all freight shipments before accepting the contents for any visible damage. If damaged, report it directly to the delivery person and mark the bill of lading as “DAMAGED.” All damage claims must be reported to us within 24 hours of delivery. 

Special Promotions 

During promotional sales and events, selected items may be excluded from the free shipping policy.