Our team is ready to visit your job site to ensure you have everything you need for a successful project. Contact us today to schedule a visit or place your order!
At Shark Fasteners, we are committed to providing efficient and cost-effective shipping
solutions. Below are the details of our shipping policy:
Free Shipping Eligibility
Shark Fasteners offers FREE SHIPPING on most orders in Ontario, Canada.
• Over $199 (before tax) within 50 Km
• Over $499 (before tax) within 100 Km
• Free Job Site Delivery – on orders over $500 to selected areas (as shown in the provided
image).
On-Site Sales – Requesting a visit from our expert team you can have access to all our products
you need to buy, right at your job site.
Alternative Shipping Options
Processing Time
We aim to process orders within 48 hours, Monday through Friday.
Delivery Address Accuracy
While we make every effort to ensure accurate and timely delivery, we are not responsible for delays or misdirected shipments caused by inaccurate or incomplete address information. If there is an issue with your address, we will attempt to contact you, but it is your responsibility to provide correct details. Any additional charges resulting from incorrect address information will be the customer’s responsibility.
Shark Fasteners is not liable for delivery errors due to incorrect shipping details, including but not limited to typos or mistakes in the shipping address, postal code, city, or province. If
incorrect information is provided, we will assist in locating the lost shipment.
Damages
If your shipment is damaged, lost, or incomplete, please contact us immediately so we can file the proper claim with the appropriate carrier. Do not accept packages that appear to have been opened or damaged. Keep damaged goods and packaging exactly as they were delivered until further instructions are provided.
Inspect all freight shipments before accepting the contents for any visible damage. If damaged, report it directly to the delivery person and mark the bill of lading as “DAMAGED.” All damage claims must be reported to us within 24 hours of delivery.
Special Promotions
During promotional sales and events, selected items may be excluded from the free shipping
policy.
In-Store Pickup
In-store pick-up is available during all business hours. You will be contacted via email or phone once your order is ready. ID is required for all pick-ups. Please notify us if someone else will be picking up your order on your behalf. Orders not picked up within 30 days will be automatically refunded, minus a 10% processing fee.
For any questions or special shipping requests, please reach out to our support team. We are happy to assist in finding the most suitable shipping option for your needs.
Shark Fasteners is a proudly Canadian company, dedicated to serving the construction and fastening industry with high-quality products and exceptional customer service. Headquartered in Canada, we understand the unique needs of Canadian businesses and tradespeople. We are committed to supporting local industries, sourcing quality materials, and providing fast, reliable service.
At Shark Fasteners, we prioritize your privacy and the security of your personal information. We use industry-standard encryption and security protocols to safeguard your data when you shop with us.
Information Collection & Use:
Secure Shopping:
Cookies & Tracking: